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| General Questions |
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| You can buy Sure Heat products through your local dealer who can help you determine the right product for your application. |
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| Please use the Dealer Locator to find the name and location of your closest dealer. |
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| Yes! You can call, fax or e-mail your request to us and we'll get the right information out asap. |
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| All vented units can be used as a primary heat source depending on the size of the area to be heated. Surefire vent-free products are approved and certified to be used as a supplemental heat source only. |
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| The warranty length is stated on the product spec sheets and in our Warranty Registration section. To download the product spec sheets, select the product you are interested in on our web site and click on Download Specs: PDF #KB in that section. Or view the Warranty Terms document in our Warranty Registration section. |
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| All Surefire gas log sets operate on Natural or LP (liquefied petroleum) gas. |
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| YES! Since 1980, vent-free gas heating appliances have been equipped with a unique safety pilot system called an oxygen depletion sensor, or ODS. The ODS is the proven technological innovation that revolutionized the safety of vent-free gas heating appliances. In 1995, the Vent-Free Gas Products Alliance of the Gas Appliance Manufacturer Association (GAMA) commissioned a study on indoor air quality as it relates to vent-free gas heating products in the home. The results proved that vent-free gas heating products meet and exceed the most current and applicable nationally recognized standards and recommendations for the indoor air quality. For more information on vent-free gas products, visit ventfreealliance.org |
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| All products which burn gas and draw combustion air from the living space "take oxygen" from that space, (Gas ranges are vent-free units). The owners manuals on our products and your local code official will inform and instruct about the need for make up combustion air. Vent-free heaters have an ODS or Oxygen Depletion Sensor which automatically shuts off the gas supply in the rare event that the oxygen level in the room falls to 18% This is above unsafe levels as established by ANSI (American National Standards Institute). |
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| Vent-free units when used as supplemental heating devices generally do not add any more water to a living space than the bathroom shower does in a normal day. Specifically, for every 1,000 Btus, the vent-free unit will create 1 ounce of moisture per hour. |
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| We do have owner's manuals available on all units that have been manufactured by Sure Heat Manufacturing. You can either download them from our web site or we can mail you a copy. |
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