Sureheat.com: Troubleshooting



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Grills

Vented Logs

Ceramic Fiber Logs

Vent Free Logs

General Troubleshooting

You should inspect the burners at least once a year or immediately if any of the following conditions occur:

The smell of gas in conjunction with the burner flames appearing yellow.
The Grill does not reach temperature.
The burners make a popping noise.
The Grill heats unevenly.

Before calling for service, If the Grill does not function properly, use the following checklist.

Problem: Grill will not light when the ignitor button is pushed.

Solutions:

After opening tank valve, be sure one of the Grill control knobs is on high for at least 4 seconds while pushing ignitor button.
Check tank fuel level.
Check for loose wire connections.
Remove the cooking grates and flavor grids. Push ignitor button, and check for spark on tip of electrode.
Check to see if debris is blocking the electrode sparks.
Check battery/replace battery.
Attempt to match light the burner.
If using L.P. gas, disconnect gas line at Grill and at tank, then reconnect.

Problem: Low heat with knob in "High" position.

Solutions:

Check for proper gas supply and pressure.
If using L.P. gas check for low fuel level.
If using L.P. gas check for kinks in supply line.
If only one burner appears low, clear burner ports of any obstructions.
Pre-heat Grill for a full 10 minutes.
If using L.P. gas, disconnect gas line at Grill and at tank, then reconnect.

Problem: Flame is erratic.

Solutions:

Check gas connection.
Fuel level may be low.
Grill may be in need of cleaning.

Problem: Flare-Ups.

Solutions:

Check flavor grids and cooking grates for excess build-up.
Ensure Grill is not placed directly in path of wind.
Be sure the drip tray is clean. (do not use aluminum foil in drip tray)

Problem: Burner flame is yellow or orange, in conjunction with the odor of gas.

Solutions:

Check the burner inlet for obstructions.
Grill may be in a windy area. Move to a less windy area if possible.

Spider and Insect Warning

Spider and insects can nest in the burners of this or any other Grill and cause the gas to flow from the front of the burner. This is very dangerous condition which can cause a fire to occur behind the valve panel, thereby damaging the Grill and making it unsafe to operate. We recommend you check at least once a year to be safe.